Privacy Policy

Last Updated: August 2026

The Troubadour (“Troubadour,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and share information when you visit troubadour.com (the “Website”), sign up for communications, contact us, purchase merchandise, access ticketing services, or otherwise interact with us online.

By using the Website, you acknowledge that your personal information may be collected, used, and disclosed as described in this Privacy Policy.

INFORMATION WE COLLECT

We may collect information that you voluntarily provide to us when you use the Website or otherwise interact with the Troubadour, including when you:

• Sign up for our mailing list
• Purchase or access tickets
• Purchase merchandise
• Contact us
• Submit an inquiry
• Participate in a promotion, contest, survey, or other activity
• Interact with us through the Website or our social media channels

Depending on how you interact with us, the information we collect may include your name, email address, mailing address, telephone number, and other information you choose to provide.

When you purchase tickets or merchandise, purchase and transaction information may be collected and processed directly by us or by third-party ticketing, e-commerce, and payment providers. The Troubadour does not generally store complete payment card information.

We may also automatically collect certain technical information when you visit the Website, including your IP address, browser type, device type, operating system, pages viewed, referring website, and information about how you interact with the Website.

HOW WE USE INFORMATION

We may use information we collect to:

• Operate, maintain, and improve the Website and our services
• Facilitate ticket, merchandise, and other purchases, including by connecting you with third-party ticketing, payment, or e-commerce providers where applicable
• Respond to questions, requests, and other communications
• Send newsletters and other communications you have requested
• Provide information about concerts, events, merchandise, promotions, and Troubadour news
• Manage promotions, contests, giveaways, surveys, and other programs
• Understand how visitors use our Website and improve our content and services
• Conduct analytics and measure the effectiveness of our communications, marketing, and advertising
• Protect the security of the Website, our venue, and our customers
• Prevent fraud or other unauthorized or unlawful activity
• Comply with applicable laws and legal obligations and protect our rights and the safety of our employees, artists, guests, customers, and others

MAILING LISTS AND EMAIL COMMUNICATIONS

If you subscribe to the Troubadour mailing list, we may use your email address to send you information about upcoming shows, events, ticket on-sales, merchandise, promotions, and other Troubadour news.

You may unsubscribe from promotional emails at any time by clicking the unsubscribe link included in those communications.

Even if you unsubscribe from promotional communications, we may continue to send you transactional or administrative communications relating to purchases, tickets, events, or other interactions with us.

COOKIES AND OTHER TECHNOLOGIES

The Website may use cookies, pixels, analytics tools, and similar technologies to operate the Website, improve its functionality, and understand how visitors use it.

These technologies may allow us or our service providers to collect information about your browser, device, Website activity, and interactions with our communications.

We may use these technologies for purposes including:

• Website functionality
• Security
• Analytics
• Website performance
• Understanding audience behavior
• Measuring marketing campaigns
• Advertising or remarketing, where applicable

You may be able to control or disable cookies through your browser settings. Disabling cookies may affect certain Website functionality.

THIRD-PARTY SERVICES AND LINKS

The Troubadour works with third-party companies that help us operate our Website and business. These companies may process information on our behalf or in connection with services such as:

• Ticket sales and event services
• Merchandise and e-commerce
• Payment processing
• Email communications
• Website hosting and technology
• Analytics
• Marketing and advertising

The Website may also link to or integrate with third-party websites and services, including ticketing platforms, social media platforms, artists, sponsors, and other partners.

When you interact directly with a third-party service, that company's privacy policy and terms may apply. The Troubadour is not responsible for the privacy practices or content of third-party websites, and we encourage you to review the privacy policy of any third-party website before providing personal information.

HOW WE SHARE INFORMATION

We may share information with trusted service providers and business partners that help us operate our business, provide services to you, process transactions, communicate with you, conduct analytics, or support our marketing and advertising activities.

We may also disclose information when we believe disclosure is reasonably necessary to:

• Comply with applicable law, regulation, legal process, subpoena, court order, or other lawful request
• Protect the rights, property, or safety of the Troubadour, our employees, artists, guests, customers, or others
• Detect or prevent fraud, abuse, security incidents, or other unlawful activity
• Enforce our agreements or policies

We may also transfer information in connection with a merger, acquisition, financing, reorganization, sale of assets, or other business transaction.

We do not sell your personal information for monetary consideration.

CALIFORNIA PRIVACY RIGHTS

If you are a California resident, you may have certain rights regarding your personal information under California law, including the California Consumer Privacy Act, as amended.

Depending on applicable law, these rights may include the right to:

• Know what personal information we collect, use, disclose, sell, or share
• Request access to certain personal information we maintain about you
• Request deletion of personal information we have collected from you
• Request correction of inaccurate personal information
• Opt out of the sale or sharing of personal information, where applicable
• Limit certain uses or disclosures of sensitive personal information, where applicable
• Receive equal treatment for exercising your privacy rights

These rights are subject to certain exceptions and limitations under applicable law.

To exercise your privacy rights, please contact us using the information provided in the Contact section below. We may need to verify your identity before completing certain requests. We will not discriminate against you for exercising your privacy rights.

If our Website uses cookies or other technologies that constitute “sharing” under California law, we will provide an appropriate mechanism for California residents to opt out as required by law.

DO NOT TRACK

Some browsers have a “Do Not Track” feature that allows you to tell websites that you do not want your online activities tracked.

Because there is currently no universally accepted standard for responding to these signals, the Website may not respond to all browser-based Do Not Track signals. Where required by applicable California law, we will honor recognized opt-out preference signals.

CHILDREN'S PRIVACY

The Website is not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13.

If we learn that we have collected personal information from a child under 13 without appropriate authorization, we will take reasonable steps to delete that information.

Certain Troubadour events may have separate age requirements, which will be communicated with the applicable event information.

DATA SECURITY

We use reasonable administrative, technical, and organizational measures designed to protect personal information from unauthorized access, disclosure, alteration, or destruction.

However, no website, electronic transmission, or wireless network can be guaranteed to be completely secure. We cannot guarantee the absolute security of information transmitted to or through the Website.

DATA RETENTION

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including to provide services, maintain business and transaction records, comply with legal obligations, resolve disputes, and enforce our agreements.

The length of time we retain personal information may vary depending on the type of information, the purpose for which it was collected, and applicable legal or operational requirements. When personal information is no longer reasonably necessary for these purposes, we will delete, anonymize, or otherwise dispose of it in accordance with applicable law.

CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes to our Website, business practices, technology, or applicable law.

When we make changes, we will update the “Last Updated” date at the top of this Privacy Policy. We encourage you to review this Privacy Policy periodically.

CONTACT

CONTACT US

If you have questions about our Privay Policy, please contact us through the general inquiries contact information provided on the Website.