FAQ

I’ve never been to the Troubadour before, do I get a seat or is it general admission?
What items are not allowed inside the venue?
Where can I find parking?
I have a band! How do I book a gig at Troubadour?
What time does the band start? Will they really go on at the posted time?
How long will the last/headlining band play for?
What time is the show over?
What is the earliest I can come into the venue? What is the time listed on my ticket?
What time do people start to line up?
My tickets are at will call. How & when can I pick up my tickets?
How can I transfer tickets I purchased to someone else?
What is the Troubadour’s photo policy for still cameras? Can I bring my iPad?
I’m on the guest list. How do I get in?
How do I buy tickets at the Box Office?
How can I buy advance tickets?
Do you serve food?
What forms of payment are accepted at the bar?
Do I have to be 21 and over to be admitted?
What are the wristbands for?
What is the Troubadour’s photo policy for video cameras?
I’m a photographer. How do I get a photo pass?

Additional assistance information for patrons with disabilities.
Ticket limit? What does that mean?
I bought my ticket on Stubhub/Craigslist/any other third party site that is not Troubadour.com or Ticketfly.com…

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I’ve never been to the Troubadour before, do I get a seat or is it general admission?
The Troubadour is a general admission venue and mostly standing room only. However, we do have LIMITED seating upstairs in our showroom balcony and downstairs beside our showroom bar which give view to the stage. Please note, all seating is first come first served. Additionally, we have seating in our front bar and upstairs in our VIP loft–though there is no direct view of the stage from these areas, there are TV monitors which display a live feed of all the on-stage action!

What items are not allowed inside the venue?
Obviously no weapons (including mace/pepper spray and swiss army knives) or items that can perceived as weapons (including clothing, i.e. spikes) are allowed inside the venue.

Gum, candy, outside food and liquids… not allowed!

Backpacks, oversized bags, iPads, laptops, tablets, selfie sticks… not allowed!

WE DO NOT HAVE A COAT CHECK NOR WILL WE HOLD ANY ITEMS FOR YOU. Leave these items at home or in your car!

We have the right to refuse admission or ask you to leave if you try to bring any of these items inside the venue.

Where can I find parking?
The former lots across the street from the venue is no longer in service as it is going to be torn down for a new construction site. Due to this, parking will be especially strained in the area surrounding the venue. We highly encourage our patrons to use ride share services like Lyft or Uber or other public transportation.

For those of you driving in though, we have a few options for you:

1 – Metered parking is still available in the areas surrounding the venue. Please read the signage, most meters are valid for 4 hours after 8pm, but some are only valid for 2 hours. Meters in this area run until midnight. Please always read signage carefully to ensure you do not get a ticket.
2 – The La Peer Hotel, located approx. 0.3 miles from the club on 627 N. La Peer Dr., is offering a paid lot to our customers. The lot charges $20 for a duration of 5 hours. After 5 hours, it is $2 every 20 minutes until the ticket is maxed out at $49. $49 is also their overnight rate for any guests who decide to leave their cars overnight.
3 – There is a paid parking lot located at 665 N. Robertson Blvd, approx. 0.3 miles from the club. We are not affiliated with this lot, so we do not know pricing or hours. Be sure to ask before you park!
4 – There is a public parking lot located at West Hollywood Park, approximately half a mile from the venue. It is located at 625 N. San Vicente Blvd. and is open until 2am. Please click here for information about daily rates.
5 – We do not offer valet parking, however some of the restaurants near us will accept our customers if they are not busy or full. There is also a small valet lot on Nemo St, around the corner from the venue. We are not affiliated with the valets, so we do not know pricing or hours. Always be sure to ask before you park!

I have a band! How do I book a gig at Troubadour?
Please send a detailed email via our website. Booking requests are not accepted over the phone or at the club directly. Go to the contact + booking tab located at the top of our site, fill out the form with your info and in the body of the email please give the following info:

– Name of band/artist
– Date range you are wanting to play
– Links to your bands music and social media pages
– Local show history (where, when and individual draw)

Please be patient and allow four to six weeks before following up with an email. Our booking department gets many emails every day and will only respond to emails that are specific and detailed.

What time does the band start? Will they really go on at the posted time?
You can find out what time the band starts (aka the ‘set times’) by clicking on the band’s name on our calendar (troubadour.com/calendar). Scroll down just a tad on that event detail page to where the band’s name is listed above their bio. Right next to their name it will say “Set time:” with a time after that. If “set time” is not listed next to the band’s name WE do not know what the set time is yet. As soon as we know the set times for an event we will immediately post it to the website — promise. And yes, we are pretty notorious for having our shows run on time/as posted. Set times are always subject to change, but more often than not, they will run as posted.

How long will the last/headlining band play for?
Typically, we don’t know. The headlining/last band will usually tell us how long their set is going to be just before we go to doors that night. You can usually ask a security guard on your way into the club that night, how long the last band will play, and they should be able to give you time.

What time is the show over?
The show will be over once the last band has finished playing and all the patrons have left (typically, this is around 12am, but it will vary depending on what time the doors open, what time the last band goes on stage…and how many people want just one more drink!). At the very latest, just like any other bar, we will close at 2am.

What is the earliest I can come into the venue? What is the time listed on my ticket?
The earliest time you will be allowed into the venue is when the doors open, which is the time that is printed on your ticket. If your tickets are at will call, you can also find the door time on the event detail page (please see question above about set times, for how to find the event detail page). The door time is listed right at the top of the event detail page next to the words “Doors open”.

What time do people start to line up?
Please do not line up more than an hour in advance of doors! If you line up any earlier, you may be asked to leave and come back closer to door time.

My tickets are at will call. How & when can I pick up my tickets?
If your tickets are at will call, you can pick up your tickets on the night of the event only at the box office when it opens. The box office will open a few minutes before the posted door time. You must present a valid picture ID and the credit card used for the purchase. No ID = no admission. No exceptions.

How can I transfer tickets I purchased to someone else?
For most shows you may transfer tickets to a second party, however some shows are noted as NO TRANSFERS of tickets, please be aware that transfers are not always allowed for every show. If the purchaser is unable to attend the event, or is purchasing the tickets for someone else, the purchaser (card holder) must photocopy their ID and credit card used for purchase and write a signed release note on the photocopy. The note must read:

I, (card-holder’s name) am transferring my tickets for (the event) to (ticket recipient’s name).

The card holder must sign the note. This note should be presented at the box office along with the ticket recipient’s ID on the night of the event.

Please note – tickets won through promotions are NO TRANSFER.

For more information on tickets please click the ‘Ticket Info” tab above…or click here.

What is the Troubadour’s photo policy for still cameras? Can I bring my iPad?
Our photo policy changes each night as it is dictated to us by the headlining artist of the event that night. We typically do not find out the official photo policy of the artist until they arrive the evening of the show date. With that being said, in most cases (but again, not all), little point & shoot cameras (non-professional) are fine/allowed in and typically SLR cameras (professional w/removable lens) need to be accompanied by a photo pass.

We do NOT allow iPads inside the venue. Please leave them at home or in your car. Same goes for selfie sticks! Do not bring them in!

I’m on the guest list. How do I get in?
Go to will call and present a valid picture ID for admittance. No ID = no admission. No exceptions.

How do I buy tickets at the Box Office?
The box office accepts cash only and opens 5 minutes before the posted door time for each show. NO advance tickets are sold in our box office, the box-office sells tickets for the show that night ONLY and if the show that night has not sold out in advance.

How can I buy advance tickets?
All advance tickets can be purchased through TicketFly–and can be purchased directly from our website by going to our events page and clicking the red ‘BUY TICKETS‘ button located under the artist’s name. If you would like to purchase advance tickets for any of our shows, TicketFly is the only way to do it. Advance tickets will be available for purchase from when they go on sale until 5pm on the day of the show unless the show sells out in advance of the day of the show. If you would like to order tickets over the phone, you can call TicketFly’s customer service at: (877) 435-9849

Do you serve food?
YES! We have a small kitchen located in the showroom that serves your typical bar food — hamburgers, hot dogs, sandwiches, fries, etc. See an example menus here and here! The kitchen accepts the same types of payment as the bar (see below).

What forms of payment are accepted at the bar?
Only cash, VISA, Mastercard and American Express are accepted at the bar.

Do I have to be 21 and over to be admitted? What does all ages mean?
No. All ages are welcome. And all ages literally means every age, though we do not recommend bringing the little ones to the club.

What are the wristbands for?
You must have a wristband to order alcohol and to leave and return to the club. Please show a valid photo ID at the door to obtain a wristband. Sorry, no in/out privileges for patrons under 21 years of age.

What is the Troubadour’s photo policy for video cameras?
Absolutely no video cameras without a photo pass & further restrictions do apply even with a photo pass. Please contact the artist if you are interested in video taping them or their show.

I’m a photographer/blogger. How do I get a photo/press pass? Can you give me publicist/label info?
Please contact the artist you would like to photograph about getting a photo pass for their show here. We (the Troubadour) cannot grant photo passes–as it is the artist’s decision as to who they want photographing them. Same for press passes, please contact the artist’s label or publicist for this. Unfortunately, we cannot give you this contact information.

Additional assistance information for patrons with disabilities.
If you are in need of additional accessibility regarding seating or wheelchair access, please contact us here advance of the show so we may best accommodate your needs. If you are in need of additional accessibility regarding a sign language interpreter we request that you contact us with in a minimum of 5 days in advance of the show date in order for us to be able to try to meet your needs.

Ticket limit? What does that mean?
The maximum number of tickets available per purchase for each event is the maximum number permitted per customer. Your name, credit card, address, and email address will be verified. Ticketfly and the Troubadour reserve the right to cancel any orders in excess of the stated ticket limit.

I bought my ticket on Stubhub/Craigslist/any other third party site that is not Troubadour.com or Ticketfly.com…
Any tickets suspected of being purchased for the sole purpose of reselling can be cancelled at the discretion of Troubadour/Ticketfly. If you purchase from a third party we cannot verify your tickets nor help you if your ticket does not scan, is fake, etc. When you purchase from a third party you do so at your own risk.