FAQ

 

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I’ve never been to the Troubadour before, do I get a seat or is it general admission?

The Troubadour is a general admission venue and mostly standing room only. However, we do have LIMITED seating upstairs in our showroom balcony and downstairs beside our showroom bar which give view to the stage. Please note, all seating is first come first served. Additionally, we have seating in our front bar and upstairs in our VIP loft–though there is no direct view of the stage from these areas, there are TV monitors which display a live feed of all the on-stage action!

Where can I find parking?

PARKING INFO HAS CHANGED AS OF SEPT 3, 2013 SO PLEASE READ CAREFULLY!

The most convenient options are the parking structure across the street. There is also parking available across from the Pacific Design Center and the Library which are a few blocks away. Parking along our local streets can be tricky. Please read all posted signs carefully as permit parking is STRICTLY enforced by the city. Metered spots are often available on Santa Monica, Melrose and the east side of Doheny, however as of Sept 3, 2013, these spots will now be in 2 hour increments until midnight on Monday-Saturday and 8PM on Sunday. PLEASE READ SIGNS CAREFULLY SO YOU DO NOT GET A TICKET!

What time does the band start? Will they really go on at the posted time?

You can find out what time the band starts (aka the ‘set times’) by clicking on the band’s name on our calendar (troubadour.com/calendar). Scroll down just a tad on that event detail page to where the band’s name is listed above their bio. Right next to their name it will say “Set time:” with a time after that. If “set time” is not listed next to the band’s name WE do not know what the set time is yet. As soon as we know the set times for an event we will immediately post it to the website — promise. And yes, we are pretty notorious for having our shows run on time/as posted. There are the occasional nights that might fall behind, but more often than not, they will run as posted.

How long will the last/headlining band play for?

Typically, we don’t know. The headlining/last band will usually tell us how long their set is going to be just before we go to doors that night. You can usually ask a security guard on your way into the club that night, how long the last band will play, and they should be able to give you time.

What time is the show over?
The show will be over once the last band has finished playing and all the patrons have left (typically, this is around 12am, but it will vary depending on what time the doors open, what time the last band goes on stage…and how many people want just one more drink!). At the very latest, just like any other bar, we will close at 2am.

What is the earliest I can come into the venue? What is the time listed on my ticket?
The earliest time you will be allowed into the venue is when the doors open, which is the time that is printed on your ticket. If your tickets are at will call, you can also find the door time on the event detail page (please question above about set times, for how to find the event detail page). The door time is listed right at the top of the event detail page next to the words “Doors open”.
What time do people start to line up?

There is no answer to this question! It’s all dependent on the artist, the show and the feelings of the individual ticket buyers. Sometimes, people won’t even line up before the doors open, it just all depends–and we cannot determine what people will do! If you would like to line up before the doors open, we ask that you do it no more than an hour in advance.

My tickets are at will call. How & when can I pick up my tickets?

If your tickets are at will call, you can pick up your tickets on the night of the event only at the box office when it opens. The box office will open a few minutes before the posted door time. You must present a valid picture ID and the credit card used for the purchase. No ID = no admission. No exceptions.

How can I transfer tickets I purchased to someone else?

For most shows you may transfer tickets to a second party, however some shows are noted as NO TRANSFERS of tickets, please be aware that transfers are not always allowed for every show. If the purchaser is unable to attend the event, or is purchasing the tickets for someone else, the purchaser (card holder) must photocopy their ID and credit card used for purchase and write a signed release note on the photocopy. The note must read:

I, (card-holder’s name) am transferring my tickets for (the event) to (ticket recipient’s name).

The card holder must sign the note. This note should be presented at the box office along with the ticket recipient’s ID on the night of the event.

For more information on tickets please click the ‘Ticket Info” tab above…or click here.

What is the Troubadour’s photo policy for still cameras? Can I bring my iPad?

Our photo policy changes each night as it is dictated to us by the headlining artist of the event that night. We typically do not find out the official photo policy of the artist until they arrive the evening of the show date. With that being said, in most cases (but again, not all), little point & shoot cameras (non-professional) are fine/allowed in and typically SLR cameras (professional w/removable lens) need to be accompanied by a photo pass.

We do NOT allow iPads inside the venue. Please leave them at home or in your car.

I’m on the guest list. How do I get in?

Go to will call and present a valid picture ID for admittance. No ID = no admission. No exceptions.

How do I buy tickets at the Box Office?

The box office accepts cash only and opens 5 minutes before the posted door time for each show. NO advance tickets are sold in our box office, the box-office sells tickets for the show that night ONLY and if the show that night has not sold out in advance.

How can I buy advance tickets?

All advance tickets can be purchased through TicketFly–and can be purchased directly from our website by going to our events page and clicking the red ‘BUY TICKETS‘ button located under the artist’s name. If you would like to purchase advance tickets for any of our shows, TicketFly is the only way to do it. Advance tickets will be available for purchase from when they go on sale until 5pm on the day of the show unless the show sells out in advance of the day of the show. If you would like to order tickets over the phone, you can call TicketFly’s customer service at: (877) 435-9849

Do you serve food?

YES! We have a small kitchen located in the showroom that serves your typical bar food — hamburgers, hot dogs, sandwiches, fries, etc. The kitchen accepts the same types of payment as the bar (see below).

What forms of payment are accepted at the bar?

Only cash, VISA, Mastercard and American Express are accepted at the bar.

Do I have to be 21 and over to be admitted?

No. All ages are welcome.

What are the wristbands for?

You must have a wristband to order alcohol and to leave and return to the club. Please show a valid photo ID at the door to obtain a wristband. Sorry, no in/out privileges for patrons under 21 years of age.

What is the Troubadour’s photo policy for video cameras?

Absolutely no video cameras without a photo pass & further restrictions do apply even with a photo pass. Please contact the artist if you are interested in video taping them or their show.

I’m a photographer. How do I get a photo pass?

Please contact the artist you would like to photograph about getting a photo pass for their show here. We (the Troubadour) cannot grant photo passes–as it is the artist’s decision as to who they want photographing them.

Additional assistance information for patrons with disabilities.
If you are in need of additional accessibility regarding seating or wheelchair access, please contact us here advance of the show so we may best accommodate your needs. If you are in need of additional accessibility regarding a sign language interpreter we request that you contact us with in a minimum of 5 days in advance of the show date in order for us to be able to try to meet your needs.

Ticket limit? What does that mean?
The maximum number of tickets available per purchase for each event is the maximum number permitted per customer. Your name, credit card, address, and email address will be verified. Ticketfly and the Troubadour reserve the right to cancel any orders in excess of the stated ticket limit.

I bought my ticket on Stubhub/Craigslist/any other third party site that is not Troubadour.com or Ticketfly.com…
Any tickets suspected of being purchased for the sole purpose of reselling can be cancelled at the discretion of Troubadour/Ticketfly.