FAQ

Where can I find parking?

The most convenient options are the parking structure across the street or valet parking next door. Parking along our local streets can be tricky. Please read all posted signs carefully as permit parking is STRICTLY enforced by the city. Metered spots are often available on Santa Monica, Melrose and the east side of Doheny. (The meters turn off after 6 pm.)

My tickets are at will call. How & when can I pick up my tickets?

If your tickets are at will call, you can pick up your tickets on the night of the event only at the box office when it opens. The box office will open a few minutes before the posted door time. You must present a valid picture ID and the credit card used for the purchase. No ID = no admission. No exceptions.

I’ve never been to the Troubadour before, do I get a seat or is it general admission?

The Troubadour is a general admission venue and mostly standing room only. However, we do have LIMITED seating upstairs in our showroom balcony and downstairs beside our showroom bar which give view to the stage. Please note, all seating is first come first served. Additionally, we have seating in our front bar and upstairs in our VIP loft–though there is no direct view of the stage from these areas, there are TV monitors which display a live feed of all the on-stage action!

What is the Troubadour’s photo policy for still cameras?

Our photo policy changes each night as it is dictated to us by the headlining artist of the event that night. We typically do not find out the official photo policy of the artist until they arrive the evening of the show date. With that being said, in most cases (but again, not all), little point & shoot cameras (non-professional) are fine/allowed in and typically SLR cameras (professional w/removable lens) need to be accompanied by a photo pass.

What is the Troubadour’s photo policy for video cameras?

Absolutely no video cameras without a photo pass & further restrictions do apply even with a photo pass. Please contact the artist if you are interested in video taping them or their show.

I’m a photographer. How do I get a photo pass?

Please contact the artist you would like to photograph about getting a photo pass for their show here. We (the Troubadour) cannot grant photo passes–as it is the artist’s decision as to who they want photographing them.

I’m on the guest list. How do I get in?

Go to will call and present a valid picture ID for admittance. No ID = no admission. No exceptions.

How do I buy tickets at the Box Office?

The box office accepts cash only and opens 5 minutes before doors open for the show. Tickets are available at the box-office on the NIGHT OF SHOW ONLY and if the show is not sold out in advance.

How can I buy advance tickets?

All advance tickets can be purchased through TicketFly–and can be purchased directly from our website by going to our events page and clicking the red ‘BUY TICKETS‘ button located under the artist’s name. If you would like to purchase advance tickets for any of our shows, TicketFly is the only way to do it. Advance tickets will be available for purchase from when they go on sale until 5pm on the day of the show unless the show sells out in advance of the day of the show. If you would like to order tickets over the phone, you can call TicketFly’s customer service at: (877) 435-9849

What forms of payment are accepted at the bar?

Only cash, VISA, Mastercard and American Express are accepted at the bar.

Do I have to be 21 and over to be admitted?

No. All ages are welcome.

What are the wristbands for?

You must have a wristband to order alcohol and to leave and return to the club. Please show a valid photo ID at the door to obtain a wristband. Sorry, no in/out privileges for patrons under 21 years of age.